Comments on Read Chris: A liar for $12.99?

Ben, You say that you know me. The irony here is ...

2009-09-17T11:11:09.662-07:00

Ben,
You say that you know me. The irony here is that my wife would probably secretly say she wishes I were a bit more of a "cheapass" from time to time, as my m.o. is typically to be more loose with money and occasionally overthetop generous with tipping. I think it's fun to tip well. But only when someone does a remarkable job.

The purpose of this post was to force all of us to think about how we treat customers, not just to complain about an unsavory experience.

Does it ever make sense to question a clients integrity over $12.99? Kinda starts the relationship off on the wrong foot, wouldn't you say?

Knowing u, more than ikely u did not even tip! You...

2009-09-16T23:53:17.600-07:00

Knowing u, more than ikely u did not even tip! You were in the wrong and shloud've just gone up to your room fot the voucher. Proper protocol - plain and simple. Wow... whine n cheapass...

Yep, the customer is always right. Even when it l...

2009-09-16T22:10:13.446-07:00

Yep, the customer is always right. Even when it looks wrong.

One of the big lessons in my business is recognizing when the customer is wrong, but he's going to do what he's going to do anyway, and it's not my posture to try to control that.

It's a hard lesson to learn.