Man, I feel like I'm in a season of learning experiences. I suppose that's normal with a young, growing business. Here we go...
Lesson: Talk to people the way they want to be spoken to.
I love social media, am still fond of email, and ultimately love face to face best. However, over the last year, I've been defaulting to social media for much of my communication.
Recently it rubbed someone the wrong way. Big time. The tone I intended to use didn't come across the right way, the medium itself was one the recipient was not comfortable with, and the key takeaways I hoped would get through were largely missed.
After apologizing and resolving the situation, I'm reminded that us early adopters and tech geeks can't assume that everyone else is comfortable being communicated with in tweets, emails, blog posts, and facebook messages.
A smart communicator chooses their method based on the person they're trying to connect with, not the method that is most convenient for them.
Alright, off to a client meeting.
Here's to better relationships,
Chris
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