Me and the Chris Nordyke State Farm team are going off site this thursday. (Francesco's downtown in fact). We'll open the office at 830a like normal, pick up messages and return calls, and then head downtown at 930ish. We'll return to do the same at 4ish.

Our plan is to focus like a laser beam on two things for our business: Improving our followup, both from a sales standpoint and for better service quality, and improve the experience our clients have in our office and over the phone. There's a variety of ways we can unpack those objectives, and we plan to, over the 7 hours or so we have during the retreat.

I'll have my phone with me, and the ringer on loud. If you have an injury accident, a death claim(no joke), or a structure fire, don't hesitate to call it. Here it is: 990-8050. Otherwise we'll check messages and return your call quickly.

Here's to a growing business and an even better experience for our clients... Cheers.